How to Contact JAMB for Complaints, Inquiries, and Other Issues

Let’s show you in simple steps how to contact JAMB for complaints, inquiries and other issues that bothers you about the examination process.

When it comes to handling academic and administrative issues, the Joint Admissions and Matriculation Board (JAMB) knows that students, parents, and other stakeholders need a simple and direct way to get answers and support.

If you’re facing issues with your registration, results, or admission process, it’s important to know how to reach JAMB for assistance.

In this article, we will walk you through everything you need to know about contacting JAMB to resolve your complaints, make inquiries, and sort out other issues without unnecessary stress.

Who Can Submit Complaints to JAMB COSS?

If you need to know how to contact JAMB, the JAMB Central Online Support System (COSS) is available to anyone.

It’s not restricted to just candidates, so if you’re a parent, guardian, or concerned individual with issues relating to JAMB, you can submit your complaint or inquiry.

List of Complaints/Issues Resolved through JAMB’s support Portal

• Unified Tertiary Matriculation Examination (UTME) and Direct Entry (DE) inquiries
• Regularization of admission
• Matriculation list-related concerns
• Data corrections, including name, date of birth, etc.
• Change of course or institution
• JAMB Central Admissions Processing System (CAPS) issues
• Uploading O’Level or A’Level results
• JAMB admission letter printing
• Purchasing of forms, including UTME, DE, Part-Time, NOUN forms, etc.

Remember that all complaints are treated confidentially, so there’s no need to worry about your information being disclosed.

How to Contact JAMB for Complaints, Inquiries, and Other Issues

Here’s a step-by-step guide on how to ask questions or lodge complaints on the JAMB Support Portal:

• Visit the JAMB Support Portal: Go to www.jamb.gov.ng/support
•  Click on “Create Support Ticket.”
• Choose whether you are a JAMB candidate or are submitting a complaint on behalf of someone else.
• Enter your details accurately, including the nature of your complaint, registration number (if applicable), and other necessary information. Double-check your email to ensure it is accurate.
•  Once you fill in all the required details, click on the “Send” button to submit your complaint. Note the transaction ID for future reference.
• JAMB will email you once a response has been made to your ticket. You can also log in to the JAMB portal to track your ticket’s progress and check if your complaint has been resolved

Different Methods to Contact JAMB for Complaints

Here are different ways you can contact JAMB  to ask questions or lodge complaints:

1. JAMB Central Online Support System (COSS)

What is the JAMB Central Online Support System (COSS) Ticket Response Validity or Duration?

The JAMB Central Online Support System (COSS) is a ticketing platform where all complaints and inquiries are logged and addressed.

According to JAMB, all support tickets submitted through COSS are attended to within 24–48 hours, except during weekends or public holidays.

This means that if you submit a complaint or inquiry on a weekday, you should expect a response within this timeframe.

For urgent issues, it’s advisable to lodge your complaint earlier in the week to avoid delays.

2. JAMB National Headquarters and State Offices

If you’re unable to get your issues resolved or you did not get a satisfactory response or encounter issues with the JAMB online support portal, you can try these additional options:

• Go to the SERVICOM Desk (Service Compact with All Nigerians)  at any JAMB office close to you to lodge complaints in person. Desks are established at JAMB offices to cater to inquiries and complaints from individuals in person. However, note that using the COSS is more convenient, and most issues can be resolved online.
• You can contact the JAMB National Headquarters at 08166335513 or 08123658955 for support and inquiries.

Conclusion

Getting your complaints and inquiries addressed by JAMB is now easier than ever with their Central Online Support System (COSS).

By using the outlined methods, you can resolve most issues without unnecessary trips or stress.

Whether you’re a candidate or someone assisting a candidate, these steps ensure you can get the help you need efficiently.