Contact JAMB Support for Assistance 2025/2026

Learn how to use JAMB Support for Assistance 2025/2026. JAMB understands that mistakes can happen during registration, but there’s no need to worry, solutions are always available for every problem.

We know navigating the Joint Admissions and Matriculation Board (JAMB) processes can be a little overwhelming for many students, especially with everything riding on getting things right.

Whether you need help correcting personal details, resolving login issues, or understanding your admission status on the Central Admissions Processing System (CAPS), having access to reliable support can make all the difference.

That’s where the JAMB support system comes in. This article will walk you through everything you need to know about seeking assistance from JAMB for the 2025/2026 session. 

JAMB Support System 2025

The JAMB support system is designed to provide help to candidates who encounter challenges during any stage of the UTME/DE process.

From registration to checking results and accessing CAPS for admission status updates, JAMB’s support team ensures that students’ concerns are promptly addressed.

They offer various channels for assistance, including phone calls, emails, an online ticketing system, and physical support at JAMB offices. 

JAMB support system, which has been personalized, makes it easier for candidates to report issues such as incorrect data, portal login troubles, or delays in results upload.

By offering multiple contact points, JAMB ensures that every candidate can access help, no matter the problem they face. 

Channels of JAMB Support for Assistance 2025

JAMB support offers multiple customer care channels to address inquiries and provide support, ensuring users get the help they need efficiently. They include:

Hotline:    

• 0700-JAMB-NOW (0700-5262-669) 0700-JAMB-123 (0700-5262-123)
• 08123658955 
• 08188840369 

Email Address:

• Candidates can send inquiries to support@jamb.gov.ng. 

JAMB Support Ticketing System

• Through JAMB portal www.jamb.gov.ng. You can submit a “support ticket” detailing your concern, track your request, and receive updates. 

JAMB Twitter Handle: 

• You can tag or message @JAMBHQ for assistance. 

JAMB Offices Nationwide: 

• You can visit any JAMB state office or accredited center for in-person support. 

How to Contact JAMB Support for Assistance

1. To get started, head over to the JAMB support page at www.jamb.gov.ng/support
2.  Once there, you’ll see different support categories designed to meet the needs of various groups involved in the JAMB process. Each section offers tailored assistance to ensure smooth operations across the board. 
3. If you are a candidate whether new or returning, you’ll need to choose the Candidate / General Support Ticket option.
4. Other categories include

• Development Partners and Center
• Professional Test Centres and Registration Centre
• Local Support

Select the right option based on your situation to get the help you need.

How to Raise JAMB Support Ticket 

Raising a JAMB support ticket is a formal way to get detailed help, especially for complex issues. Here’s how to do it:   

• Visit the JAMB support page at www.jamb.gov.ng
• On the home page, you’ll see two buttons: Create Support Ticket (in green) and Access Existing Tickets.
• If this is your first time, click “Create Support Ticket.”
• You will be asked if you have a JAMB registration number, If yes, select “Yes”, If not, select “No.
• After making your selection, you’ll be directed to a form page. 
• Fill in the required fields, including
• JAMB registration number
• Nature of complaint (e.g., admission, CAPS, NIN, change of institution/course)
• Subject and message detailing your issue 
• You also have the option to attach a document (A screenshot of the problem). 
• Once all fields are correctly filled, click “Send” to submit your complaint. 
• JAMB will review your ticket and respond with appropriate assistance.

What is the Response Time from JAMB Support? 

Generally, you should expect a reply within 24 to 48 hours after raising a ticket. However, more complex issues, such as biometric verification or profile merging, may take up to five business days.

It’s essential to be patient but also proactive, if you don’t receive a response within the estimated timeframe, follow up with your ticket reference number to avoid delays.

JAMB understands that some issues, like missing admission offers or incorrect data, need to be resolved urgently.

Typically, the response time depends on the type of issue and the time of year. During peak periods like registration or admission processes, response times might be longer due to high demand. 

Issues that Require JAMB Support for Assistance 

Here are some common situations where candidates may need JAMB’s help: 

1. Correction of Data: 

Mistakes in names, dates of birth, or subject combinations can hinder admission. Candidates can reach out to JAMB to request corrections. 

2. Login Problems: 

Forgotten passwords or locked accounts can block access to CAPS. The support team assists with resetting passwords and unlocking accounts. 

3. O’Level Results Upload Issues: 

Candidates who need to upload or update their O’Level results can seek help if they encounter errors during the process. 

4. Payment Confirmation Issues: 

Some candidates experience failed transactions when making payments through the JAMB portal. Support is available to confirm payments and fix such issues. 

5. Admission Status on CAPS:  

If your CAPS profile doesn’t reflect your admission status correctly or offers are missing, JAMB can assist in resolving the problem. 

6. Biometric Verification Errors: 

Problems with biometric data capture can prevent candidates from sitting for exams. Support is crucial to resolving these cases promptly. 

7. Change of Institution or Course: 

Candidates who wish to change their institution or course after registration can request assistance through the JAMB support portal.

 Conclusion 

JAMB support offers multiple channels to help candidates navigate the 2025/2026 UTME/DE process smoothly.

Whether you need assistance with your profile, CAPS login, or result uploads, the support system ensures you’re not left stranded.

Stay calm, follow the proper channels, and be persistent when seeking help.